Ten moments, before and after.

Typical situation we hear

I finish the last patient, then I spend a long time finding old results and finishing notes.

What you will feelThe history is in front of you when the patient sits down, and less of your day goes on hunting for paper.

In the systemOne chart, all prescriptions with history, banner

Typical situation we hear

I wrote it from memory, and only afterwards remembered she was allergic.

What you will feelA second pair of eyes at the moment you prescribe, using rules that your own clinicians sign off.

In the systemAllergy, interaction, duplicate and pregnancy checks; unreviewed labels

Typical situation we hear

Some services never reach the invoice, and some patients never come back for the follow-up.

What you will feelCharges follow the visit instead of depending on memory, and follow-ups are put in front of reception every day.

In the systemCharge sheet at check-in, co-pay split, recall worklist

Typical situation we hear

Patients say nobody called them back about the result.

What you will feelPatients are reminded, results are reviewed and complaints have an owner and a date.

In the systemReminders, results worklist, surveys and complaints

Typical situation we hear

I do not really know who opened or changed a file, or where my data sits.

What you will feelYou can see who opened and changed what, and the database is yours to host, export and move.

In the systemAccess log, break-glass, audit, exports, open-source licence

Typical situation we hear

If a patient disputes a note, I cannot show what was written and when.

What you will feelSigned notes are locked and corrections are added with a reason, so the record tells the same story tomorrow.

In the systemSign and lock, addenda, access log, consent history